The Aurora Regional Economic Alliance (Aurora Alliance) is committed to providing a transparent, fair, and consistent process regarding event registration refunds. This policy outlines the eligibility criteria, timeframes, and procedures for refund requests, ensuring alignment with industry best practices and responsible financial stewardship.

Refunds for event registration fees may be granted under the following conditions:

• The refund request is submitted within the eligible timeframe as specified herein.
• No direct or fixed costs have been incurred by the Aurora Alliance as a result of the registration.

In preparation for each event, the Aurora Alliance incurs fixed and direct costs, such as venue deposits, catering commitments, speaker fees, and materials. If such costs already have been committed or paid on behalf of a registrant, the refund amount may be reduced accordingly or denied if the costs are non-recoverable.

Registrants are eligible for a full refund if their written request is received at least 14 calendar days prior to the scheduled event date, provided that no direct or fixed costs have been incurred on their behalf. Requests received between 14 and 7 calendar days prior to the event may be eligible for a partial refund, less any non-recoverable costs already incurred.

No refunds will be issued for requests received fewer than 7 calendar days before the event. This policy is in place due to the Aurora Alliance’s obligation to honor financial and contractual commitments necessary for successful event delivery.

Should you be unable to attend the event and the date has passed the refund timeframe, you may transfer your ticket to another person. Please contact us at events@auroraalliance.org to let us know the change of ticket bearer.

Exceptions to this refund policy may be considered in cases of documented medical emergencies, unforeseen circumstances beyond the registrant’s control, or event cancellation by the Aurora Alliance. All exception requests will be reviewed on a case-by-case basis.

1. Submit your refund request in writing to events@auroraalliance.org including your name,
   event details, registration confirmation, and reason for the request.
2. The Aurora Alliance will review the request and respond within 5 business days.
3. If approved, refund will be processed using the original payment method within 10 business
   days of its approval.

This policy reflects industry best practices by balancing the need for financial responsibility and fairness to registrants. The Aurora Alliance strives to communicate refund terms clearly at the point of registration and to provide prompt, courteous service in all refund matters.

For questions or clarifications regarding this policy, contact the Aurora Regional Economic Alliance Events Team at events@auroraalliance.org or call (630) 760-1850 during regular business hours.